Lessons From Last Time

Client experience starts with perspective. In this episode of Lessons From Last Time, Mosi Gatling shares how understanding generational shifts, homeownership goals, and buyer psychology transforms the customer experience. As SVP of Strategic Growth & Expansion at New American Funding, Mosi continues originating loans to stay close to first-time home buyers and the realities they face. She challenges outdated messaging around “generational wealth” and explains why today’s buyers are motivated by lifestyle, flexibility, and what ownership can provide right now. From asking better questions to marketing homes differently, Mosi explores how leaders in mortgage and regulated industries can build trust, design meaningful client experiences, and meet people where they are.

In this micro-episode of Lessons From Last Time, Ken Perry reflects on why user experience sits at the center of sustainable growth. Leaders often refine strategy without seeing how customers and teams actually experience the work. Ken invites listeners to notice where confusion, friction, or misalignment quietly erode trust, and why intentional user experience is foundational to customer experience, leadership, and culture.

In the Season 4 premiere of Lessons From Last Time, host Ken Perry shares how the show is evolving this year. While the stories remain personal and honest, the focus shifts toward clearer leadership lessons and how to apply these real-world insights. Ken introduces the new monthly format and previews what’s ahead this season for leaders navigating culture, connection, and change.

In this episode of Lessons From Last Time, Navy SEAL veteran and sports minister Jake Roberts joins Ken to reflect on a life defined by service, resilience, and faith. From his time as a Navy SEAL officer to becoming a C12 chair, he examines the defining moments that helped him realize his life’s purpose as a leader.
Jake discusses how his leadership experience was built by earning trust, communicating with focused intention, and developing people through mental and physical challenges. He explores the power of self-belief, sharing how mentors helped him recognize strengths he hadn’t yet seen in himself. 
He opens up about the transition from military to civilian life and rediscovering his connection to his faith that ultimately led him to his current mission–supporting leaders and helping kids find the light in life. This episode is a powerful reminder that growth begins when you step into discomfort with purpose.

In this episode of Lessons From Last Time, we sit down with real estate and mortgage veteran, Marine veteran, and founder of Huzi AI, Eric Post, for an unfiltered talk on his commitment to try anything, connecting people from all walks of life, and reinventing himself. Eric shares how he “burned the boats” and fully immersed himself in everything he did to achieve real learning and greatness. He opens up about traveling to over 200 riots across the country, being on the ground in D.C. on January 6th, and how documenting the chaos shattered his worldview, triggering a painful yet necessary period of personal rebirth and a quest for truth. 

This episode of Lessons From Last Time features Barry Long, real estate broker, accessibility consultant and trainer, and co-founder of ABLE Environments, who recounts the life changing moment that reshaped his definition of strength, success, and fulfillment. After a motorcycle accident left him paralyzed, Barry transformed paralysis into purpose. Through humility and hard-earned wisdom, Barry reminds us that resilience and adaptability are just as necessary in one’s personal life as in their professional and that laughter is sometimes the best medicine. It’s a powerful conversation about creating opportunity where others see limitations, changing how we feel about asking for help, and seeing people for who they are instead of their abilities.

This episode of Lessons From Last Time with Don Goettling centers on resilience, leadership, and giving back to the mortgage industry. Don shares his 30+ year journey from motocross racer to leading a $1.5 billion regional team, and now to CEO and co-host of Momentum Builder and Sales Mastery. His story weaves together lessons from motocross, personal setbacks, and market downturns, showing how grit, purpose, and strong relationships fuel long-term success. At its core, the conversation highlights Don’s mission: to equip mortgage and housing professionals with the right tools, mindset, and community to not just survive the industry’s ups and downs, but thrive through them.

In honor of Jean-Louis Ledanois recently becoming our new CEO, we’re re-releasing his Lessons From Last Time episode. Tune in for a candid conversation about the life experiences that shaped his leadership style.
You’ll hear how leaving Venezuela, adapting to new cultures, and navigating the high-pressure world of Silicon Valley prepared him for this next chapter.
It’s a story of perseverance, adaptability, and leading with purpose, which are qualities we’re proud to have at the helm of the Knowledge Coop.

In this episode of Lessons From Last Time, mortgage leader Todd Williams shares how personal adversity and decades of industry experience have shaped his approach to life, mentorship, and building lasting impact. From redefining his own concept of success to raising the bar for those around him, Todd offers practical insights for anyone who wants to lead their life with excellence, integrity, and meaning.

Ken and Kirk dive deep into leadership with local coaching legend Jon Eagle, reflecting on how personal growth, faith, and mentorship transformed his approach to success. From early missteps to breakthrough moments, Jon shares how he learned to prioritize character over ego and relationships over results. Whether he's pushing athletes to play with heart or challenging coaches to lead with integrity, Jon reveals how true leadership begins by looking inward